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Time and location are the main barriers to dental care
Goal
Disparities and lack of human resources in dental health
Keep the
society healthy
DentaQuest departments have different agendas and capacities, sometimes they do not align or not acutely aware around the enterprise. Also, DentaQuest does not have a system to follow the ideas to implementation
We do not have enough dentist for the population, 49M Americans live in the areas with the shortage of dentists. So they can not use their Medicare/Medicaid/insurance.
Educating society/policy makers is crucial for success
Being healthy is a process, doctors should coach people not just cure them
More dentists will work part time
EndFragment
Dentists time waste on the other tasks
IOT and digital health records can help doctors to understand patient situation better and customize their treatment
Lack of diversity among dentists causes discrimination and increases disparities
Medicaid is not appealing for dentists
They have to do some tasks that they do not have not trained for, like accounting, marketing, etc. Also, some of the tasks can be done by hygienists or special person who trained for some of the services. In this way, they have more time to do what the have to do and trained for it.
Engaging communities/families in the process can improve the results
The current model is not financially sustainable
Challenges
Trends
Findings:
from interviews inside of the enterprise
Next Page
Women dentists have more distractions than their men colleagues especially if they have family and children. It forces them to work part time.
Dentists community is not as diverse as the US population. Language and cultural barriers increase disparities and can cause discrimination. This is evident among LGBT community. The hypothesis is; dentists from these communities understand/communicate with them better, and there is a higher chance that they go back to their hometown after graduation.
The financial resources are tight, costs and population are growing, and the system is already failed to provide dental health for lots of people.
On the other hand, new disruptive business plans can put Dentaquest out of business.
Insights
Insight 2:
Patients access to dentist limits due to time/location. Although in most cases a hygienist is enough or the doctor does not need available physically.
Insight 1:
By reducing distractions and manage the workflow of the dentist in work/office/life we can increase their performance and the quality of their service.
Insight 6:
Communities/families have a significant impact on the society's health and make the impact sustainable.
Insight 5:
Increasing the diversity of the dentists can reduce disparities and discrimination.
Upper Page
Insight 4:
Medicaid covers lots of people ( especially kids ), but the majority of dentists do not accept it. By creating fast/low cost services, we can improve the health and business.
Insights:
Insight 7:
DentaQuest needs a system to collect ideas and assign them to a team. Also, the whole enterprise should engage in the process and the results.
Insight 3:
Patients lifestyle is trackable, and their medical records are digital, so doctors can make better decisions and we can offer customized plans.
DentaQuest Value Map: